Frequently Asked Questions

What is Identity Theft?
What is Identity Fraud?
What should I do if I suspect that I may be a victim?
What if I require assistance outside of business hours?
What if English is not my first language?
What if I am travelling when the stolen identity event takes place?
What are the qualifications of the assistance professionals?
What is a LPoA?
What if I am not comfortable executing a LPoA?
How long does restoration take?
How will I know when the issue is resolved?

What is Identity Theft?

Identity theft refers to the preparatory stage of acquiring and collecting someone else’s personal information for criminal purposes. As of January 8. 2010, Senate Bill S-4 became law, making it illegal to possess another person’s identity information for criminal purposes.



What is Identity Fraud?

Identity fraud is the actual deceptive use of the identity information of another person (living or dead) in connection with various frauds including, for example, personating another person and the misuse of debit card or credit card data.



What should I do if I suspect that I may be a victim?

Immediately call the toll free number provided in your Certificate of Coverage.



What if I require assistance outside of business hours?

Assistance is available 24 hours a day, seven days per week.



What if English is not my first language?

Services are available in all Provinces and Territories in any language.



What if I am travelling when the stolen identity event takes place?

Agents will begin the investigation and restoration process while assisting you with the replacement of any travel documents that may have been lost, stolen or compromised.



What are the qualifications of the assistance professionals?

Identity Restoration professionals are certified and overseen by Bar Associated staff lawyers.



What is a LPoA?

A Limited Power of Attorney is a document which gives another party the legal authority to act on your behalf in order to manage your legal and financial affairs.



What if I am not comfortable executing a LPoA?

Restoration specialists prepare all documents and correspondence and forward them to the member/victim for execution. Victims have the opportunity to participate in telephone calls via conference or three-way calling.



How long does restoration take?

Timelines vary case by case on breach severity and depth. A low level breach may be resolved in 2-5 weeks whereas a very comprehensive breach could take up to 6 months to resolve.



How will I know when the issue is resolved?

Certified fraud examiners will keep you informed and educated throughout the restoration process and inform you when all work is complete. No case is closed until the victim certifies that they are satisfied that the issue has been completely resolved.

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